Denka® Platinum
Support

At Denka®, we are committed to providing world-class support to help you maximize energy efficiency. Our team offers free online support and on-site services to ensure smooth installation, optimal performance, and accurate energy savings analysis.

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Online Support Information

We offer comprehensive online support at no additional cost. Our dedicated team is available to assist you with any issues or questions you may have. To access our online support: Visit our Support Center. Browse our extensive Knowledge Base for articles and guides. Submit a support ticket via our Contact Form. Use our live chat for instant assistance (available during business hours).

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Online Free Support

Our expert team offers the following free services to help you assess, install, and analyze Denka® solutions for your facility.

Pre-Installation Report

  1. Determines the best installation locations for Denka® plates.
  2. Requires a Single Line Diagram of your facility’s electrical system.

Feasibility Study

Evaluates your facility’s energy savings potential with Denka®.

  1. Electricity consumption data (past 12 months, one reading per month).
  2. Cost per kWh for your facility.
  3. Estimated number of Denka® units needed.

Installation Report

Ensures correct installation by reviewing:

  1. Installation photos.
  2. Panel names.
  3. Updated Single Line Diagram.

Analysis Report (IPMVP®-Based)

Provides a professional energy savings analysis based on:

  1. Past 24 months maximum consumption.
  2. Past 12 months minimum consumption.
  3. Monthly energy production (if available).
  4. Working hours and occupancy levels (if available).

Online Installation Support

Live remote assistance during installation.

On-Site Support (Paid Services)

For facilities requiring in-person assistance, we offer professional on-site services.

Installation Support (Only for non-distributor countries)

  1. $2,500 USD fixed fee + $200 USD per engineer per day.
  2. Full installation service.
  3. Comprehensive training for your team.

Business Meeting Support (For Distributors Only)

  1. $2,500 USD fixed fee.
  2. Expert team support for business meetings and presentations.
  3. How to request: Submit a request with meeting details.

Contact Us

If you have any questions or need personalized support, feel free to reach out.

📩 Email: support@denka.com

Scheduling for On-site Support

01

Submit a Request:

Fill out our On-site Support Request Form with your details and preferred dates.

02

Confirmation

Our technicians will arrive on the scheduled date to provide the necessary support.

03

Arrangement

Once confirmed, we will coordinate the travel and accommodation arrangements.

04

Service Delivery

Provide your name, email, and any relevant information.

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