Personal Information:

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, and any other details you choose to provide when contacting us or subscribing to our services.

Non-Personal Information:

We automatically collect certain non-personal information when you visit our website, including your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the site.

We may use the information we collect for various purposes, including:

To provide, operate, and maintain our website.

To improve, personalize, and expand our website and services.

To understand and analyze how you use our website.

To communicate with you, including responding to your inquiries, providing updates, and other information related to the website.

To send you marketing and promotional communications, where permitted by law.

To detect and prevent fraudulent activities.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers:

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Legal Requirements:

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers:

If Denka® is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. To exercise these rights, please contact us at support@y-denka.com.

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

At Denka®, we are confident in the quality and effectiveness of our products, and we want you to feel the same. That’s why we offer a 60-day Golden Unconditioned Money-Back Guarantee. If for any reason you are not completely satisfied with your purchase, you can return it within 60 days from the date of purchase for a full refund—no questions asked.

Eligibility:

To be eligible for a refund, your request must be made within 60 days from the date of purchase. This policy applies to all Denka® products purchased directly from our website or authorized distributors.

Return Process:

To initiate a return, please contact our customer support at support@y-denka.com with your order number and proof of purchase. Our team will guide you through the return process and provide you with the necessary details to complete your return.

Refund Method:

Refunds will be processed to the original method of payment within [14] business days of receiving the returned product. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Unconditioned Guarantee:

Our Golden Unconditioned Guarantee means that no matter the reason—whether the product didn’t meet your expectations, you changed your mind, or any other reason—you are entitled to a full refund within the 60-day period.

No Restocking Fees:

We do not charge any restocking fees for returns. You will receive the full amount of your purchase price.

Customer Support:

If you have any questions or concerns regarding your return or our refund policy, please reach out to our support team at support@y-denka.com.

The 60-day period starts from the date you receive the product.

Returned products must be in the same condition as received. However, even if the product has been used, it will still qualify for the refund under our unconditioned guarantee.

This policy does not affect your statutory rights.